Privacy Policy

1. Who we are

Lucky Lounge Club Ltd (“we”, “us”) is the data controller for personal data processed through Lucky Lounge Club. You can reach us at [email protected] or by post at 42 New Broad Street, London EC2M 1JJ, United Kingdom.

2. What we collect

• Details you give us when you sign up or contact us: your name, email address and phone number, and any message you send.
• Marketing preference: whether you opted in to receive updates.
• Technical data: IP address, browser/user-agent, and similar information collected automatically, plus cookie data (see our Cookie Policy).

We do not process payment data because the Service is free and no purchase is required to play.

3. How we use your data & lawful basis

• To create and manage your free members’ access — our legitimate interests in operating the Service.
• To respond to enquiries you send us — our legitimate interests.
• To send optional marketing where you have consented; you can withdraw consent at any time.
• To keep the Service secure and prevent abuse — our legitimate interests and legal obligations.

4. Cookies

We use cookies and similar browser storage to remember your age confirmation and cookie choices and to understand how the Service is used. See our Cookie Policy for details and controls.

5. Who we share it with

We do not sell your personal data. We may share it with service providers who host the Service and help us operate it, and with authorities where required by law. Any processors act on our instructions under appropriate contractual safeguards.

6. International transfers

Where data is transferred outside the UK, we rely on appropriate safeguards such as UK adequacy regulations or the International Data Transfer Agreement (IDTA).

7. Data retention

We keep sign-up and contact records for up to 24 months unless a longer period is required by law, after which they are deleted or anonymised.

8. Your rights

Under UK GDPR + Data Protection Act 2018 you have the right to access, rectify, erase, restrict or object to processing, and to data portability, as well as the right to withdraw consent at any time. To exercise any right, email [email protected]. You also have the right to complain to the Information Commissioner’s Office (ICO) (ico.org.uk).

9. Children’s privacy

The Service is intended only for users aged 18 and over. We do not knowingly collect personal data from anyone under 18. If you believe a minor has provided us with data, contact us and we will delete it.

10. Contact

Questions about this policy? Email [email protected] or write to Lucky Lounge Club Ltd, 42 New Broad Street, London EC2M 1JJ, United Kingdom.